Terms of Service

1.1 Age Requirement

You must be at least 18 years old to use our Platform. By using our Platform, you represent and warrant that you are at least 18 years of age.

1.2 Legal Capacity

You must have the legal capacity to enter into a binding agreement. If you are using our Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1.3 Geographic Restrictions

Our Platform is intended for use in the United States. We make no representations that our Platform is appropriate or available for use in other locations. Users who access our Platform from outside the United States do so at their own risk and are responsible for compliance with local laws.

1.4 Account Suspension or Termination

You may not use our Platform if you have been previously suspended or banned from our Platform, or if you are prohibited from receiving our services under applicable law.

2.1 Account Creation

To use certain features of our Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

2.2 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to evade restrictions or manipulate our Platform is prohibited.

2.3 Account Security

You are responsible for safeguarding your account credentials. We recommend using a strong, unique password and enabling multi-factor authentication. We are not liable for any loss or damage arising from your failure to protect your account.

3.1 What We Provide

PressurePoint.ai is a consumer advocacy platform that helps individuals:

• Create public campaigns highlighting unresolved disputes with companies
• Generate AI-powered social media content for X (Twitter)
• Identify and tag relevant stakeholders (executives, journalists, regulators)
• Schedule automated tweet campaigns at various frequencies
• Track campaign performance and engagement
• Celebrate resolutions publicly

3.2 What We Do Not Provide

PressurePoint.ai does not provide:

• Legal advice or representation: We are not lawyers and our Platform is not a substitute for legal counsel
• Guaranteed outcomes: We cannot guarantee that any company will respond or resolve your complaint
• Mediation or arbitration services: We do not intervene directly in disputes
• Verification of claims: We rely on your representations about your complaint

3.3 Platform Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may suspend, modify, or discontinue any part of our Platform at any time with or without notice.

4.1 Prohibited Conduct

You agree not to:

4.2 Consequences of Violation

Violation of this Acceptable Use Policy may result in:

• Warning or temporary suspension of your account
• Permanent termination of your account
• Removal of your content
• Legal action, including reporting to law enforcement

5.1 Truthfulness

You represent and warrant that all information in your campaign is:

• True and accurate to the best of your knowledge
• Based on your genuine experience as a consumer
• Not intentionally misleading or designed to deceive

5.2 Substantiation

You may be required to provide supporting documentation for your claims, including:

• Receipts, invoices, or proof of purchase
• Correspondence with the company
• Photos or videos of product defects
• Account statements or billing records

We reserve the right to request substantiation and to suspend or remove campaigns that cannot be adequately supported.

5.3 First-Party Complaints

Campaigns must be based on your own experience as a consumer. You may not create campaigns on behalf of others without their explicit written authorization.

5.4 Good Faith Effort

Before launching a campaign, you must have made a reasonable good faith effort to resolve the issue through the company's standard customer service channels. Our Platform is intended for situations where traditional channels have failed, not as a first resort.

5.5 Resolution Obligation

If your issue is resolved, you agree to:

• Update your campaign status to "Resolved" within 7 days
• Provide accurate information about the resolution outcome
• Allow us to feature your success on the Wall of Fame

Failure to update resolved campaigns may result in account restrictions.

6.2 Verification

All campaign targets are verified through automated and manual review processes to confirm they are registered business entities. Campaigns targeting individuals will be rejected.

6.3 Executive Tagging

Our Platform may tag company executives and spokespersons in social media posts. This is permitted because:

• Executives are tagged in their professional capacity as representatives of the company
• Communication is limited to the business dispute
• No personal information about executives is published
• Tagging stops when the campaign ends

Tagging executives does not constitute targeting individuals—it is a form of corporate communication.

6.4 Misuse Reporting

If you believe a campaign is being used to target an individual inappropriately, report it to trust@pressurepoint.ai. We investigate all reports promptly.

7.1 Your Content

You retain ownership of all content you submit to our Platform ("User Content"), including campaign descriptions, supporting documents, and communications.

7.2 License to PressurePoint

By submitting User Content, you grant PressurePoint a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to:

• Use, reproduce, modify, and display your User Content in connection with operating our Platform
• Publish your campaign content on our Platform and on social media
• Create derivative works (such as AI-generated tweets) based on your campaign
• Use your success stories for marketing and promotional purposes

This license continues even if you delete your account, except that we will anonymize or remove your personally identifying information upon request (subject to our data retention policy).

7.3 AI-Generated Content

Our Platform uses AI to generate tweet content based on your campaign. You acknowledge that:

• AI-generated content may be edited or customized before publication
• You are responsible for reviewing and approving AI-generated content (where such review is offered)
• AI-generated content posted under your linked social media account is attributed to you

7.4 PressurePoint Content

All other content on our Platform, including text, graphics, logos, software, and code ("PressurePoint Content"), is owned by PressurePoint or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of PressurePoint Content without our written permission.

7.5 Feedback

If you provide feedback, suggestions, or ideas about our Platform, you grant us the right to use such feedback without restriction or compensation.

8.1 Pricing

Our Platform offers free and paid tiers. Current pricing is available at pressurepoint.ai/pricing. Prices are subject to change with 30 days' notice for existing subscribers.

8.2 Payment Processing

Payments are processed by our third-party payment processor, Stripe. By providing payment information, you agree to Stripe's terms of service. We do not store complete credit card numbers.

8.3 Taxes

Prices do not include applicable taxes. You are responsible for all taxes associated with your use of our Platform.

8.4 Refunds

Free Tier: No payment, no refund applicable.

Paid Subscriptions: We offer a 14-day money-back guarantee for new subscribers. After 14 days, subscriptions are non-refundable except where required by law.

Resolution Guarantee: If your campaign achieves resolution within the subscription period, you may request a prorated refund for the unused portion. Contact support@pressurepoint.ai.

9.1 Subscription Periods

Paid subscriptions are billed monthly. Your subscription begins when you complete payment and continues until cancelled.

9.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate.

9.3 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@pressurepoint.ai. Cancellation takes effect at the end of the current billing period. Your campaigns will continue until the end of the paid period, then be paused.

9.4 Campaign Pausing

If you cancel your subscription or it lapses:

• Active campaigns are paused (no new tweets scheduled)
• Campaign pages remain visible on our Platform
• You may reactivate campaigns by subscribing again

9.5 Free Tier Limitations

The free tier allows one single-tweet campaign. Additional campaigns or automated scheduling require a paid subscription.

10.1 Social Media Platforms

Our Platform integrates with X (Twitter) for campaign publication. By connecting your social media accounts, you:

• Authorize us to post content on your behalf
• Agree to comply with X's Terms of Service
• Acknowledge that we are not responsible for X's actions (including content removal or account suspension)

10.2 Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of third-party sites.

10.3 Business Verification Services

We use third-party services to verify that campaign targets are business entities. We are not responsible for errors in third-party data.

11.3 User Content

We do not endorse, verify, or guarantee the accuracy of User Content. Campaigns represent the views of individual users, not PressurePoint.

11.4 Not Legal Advice

Nothing on our Platform constitutes legal advice. If you have a legal dispute, consult a licensed attorney.

12.3 Applicability

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

12.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

14.1 Informal Resolution

Before filing any formal dispute, you agree to first contact us at legal@pressurepoint.ai and attempt to resolve the dispute informally for at least 30 days.

14.4 Exceptions

This arbitration agreement does not apply to:

• Claims for injunctive relief to stop unauthorized use of our Platform
• Claims within small claims court jurisdiction
• Claims that cannot be arbitrated under applicable law

14.5 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@pressurepoint.ai within 30 days of creating your account. Your notice must include your name, address, email, and a clear statement that you wish to opt out.

15.1 Termination by You

You may terminate your account at any time by using the account deletion feature or contacting support@pressurepoint.ai.

15.2 Termination by Us

We may suspend or terminate your account at any time, with or without cause, with or without notice. Reasons for termination may include:

• Violation of these Terms or our Acceptable Use Policy
• Fraudulent or illegal activity
• Conduct harmful to other users or our Platform
• Extended inactivity
• Request by law enforcement or government agency

15.3 Effect of Termination

Upon termination:

• Your right to use our Platform immediately ceases
• We may delete your account information (subject to our data retention policy)
• Your User Content may remain on our Platform in anonymized form
• You remain liable for any outstanding fees
• Provisions that by their nature should survive termination will survive

16.1 Changes

We may modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date
• Notify you by email (for registered users)
• Post a notice on our Platform

16.2 Acceptance

Your continued use of our Platform after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using our Platform.

17.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

17.2 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and PressurePoint regarding our Platform.

17.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.5 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17.6 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@pressurepoint.ai.

17.7 Force Majeure

We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet outages.