Privacy Policy

1.1 Information You Provide Directly

1.2 Information Collected Automatically

1.3 Information from Third Parties

2.1 Providing and Improving Our Services

• Creating and managing your account
• Processing and publishing your campaigns
• Generating and scheduling tweets on your behalf
• Tracking campaign performance and engagement
• Processing payments and managing subscriptions
• Providing customer support
• Improving and optimizing our Platform

2.2 Communication

• Sending transactional emails (account verification, password reset, campaign updates)
• Sending marketing communications (with your consent)
• Responding to your inquiries and support requests
• Notifying you of important Platform updates or policy changes

2.3 Safety and Compliance

• Verifying that campaign targets are companies, not individuals
• Moderating content for policy compliance
• Detecting and preventing fraud, abuse, and security threats
• Complying with legal obligations
• Enforcing our Terms of Service

2.4 Analytics and Research

• Understanding how users interact with our Platform
• Measuring campaign effectiveness
• Generating aggregated, anonymized statistics for our Transparency Reports
• Improving our AI systems and content generation

3.1 Public Information

When you create a campaign, the following information is visible to anyone:

• Your username (or display name you choose)
• The company you are targeting
• Your complaint description
• Campaign status and engagement metrics
• Any tweets published as part of your campaign

Important: Do not include sensitive personal information in your campaign descriptions that you do not want publicly visible.

3.2 Service Providers

We share information with third-party vendors who perform services on our behalf:

3.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to:

• Comply with applicable laws or legal processes
• Protect our rights, privacy, safety, or property
• Protect the rights, privacy, safety, or property of others
• Detect, prevent, or address fraud, security, or technical issues

3.4 Business Transfers

If PressurePoint.ai is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.

3.5 With Your Consent

We may share your information in other ways if you provide explicit consent.

4.1 Understanding Public Visibility

PressurePoint.ai is a public accountability platform. The core function of our service is making consumer complaints visible to the public and to relevant stakeholders. This means:

• Campaign content is publicly searchable on our Platform and may be indexed by search engines
• Tweets are published publicly on X (Twitter) under your connected account or our official account
• Campaign metrics (upvotes, shares, comments) are publicly visible
• Resolution outcomes are publicly celebrated on our Wall of Fame

4.2 What Remains Private

• Your email address and account password
• Your payment information
• Your private communications with our support team
• Draft campaigns that you have not published
• Your account settings and preferences

4.3 Controlling Your Public Information

You can:

• Use a pseudonym instead of your real name
• Choose which supporting documents to make public vs. submit privately
• Delete your campaign (subject to our data retention policy)
• Request removal of specific content for safety reasons

5.1 Active Accounts

We retain your information for as long as your account is active or as needed to provide you services.

5.2 Campaign Data

• Active Campaigns: Retained while the campaign is running.
• Resolved Campaigns: Retained indefinitely on our Wall of Fame unless you request deletion.
• Cancelled Campaigns: Retained for 90 days, then anonymized or deleted.

5.3 Account Deletion

When you delete your account:

• Your profile information is deleted within 30 days
• Your campaign data is anonymized (username removed) but the campaign content may remain visible
• Payment records are retained as required for tax and accounting purposes
• Backup copies may persist for up to 90 days

5.4 Legal Requirements

We may retain certain information longer if required by law or to protect our legal interests.

6.1 All Users

Regardless of your location, you have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data (subject to our retention policy)
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for optional data processing

6.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights:

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt out of the sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights
• Right to limit use of sensitive personal information

We do not sell personal information. We do share information with social media platforms for campaign publication, which may constitute "sharing" under CPRA.

To exercise your rights, contact privacy@pressurepoint.ai or use the "Privacy Settings" section in your account.

6.3 European Union Residents (GDPR)

If you are in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under GDPR:

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Legal Basis for Processing: We process your data based on contract performance, legitimate interests, consent, and legal obligations.

6.4 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have questions about your specific rights, contact privacy@pressurepoint.ai.